Terms & Conditions

Last Updated: April 2025

Welcome to Sukhi Cakeology! These Terms & Conditions (“Terms”) govern your access to and use of our website, services, and products, whether you purchase online, at our cart, or during exhibitions. By placing an order or using our services, you agree to these Terms. Please read them carefully.

1. Products & Services

All cakes and baked items are handcrafted, and slight variations in design, color, and size may occur.
Images on the website and social media are for reference only.
Customizations may be subject to additional charges and availability.

2. Orders & Payment

Orders must be placed at least 24–48 hours in advance (depending on the product).
Urgent orders are accepted based on availability and may incur an express charge.
Full payment must be made at the time of order via our accepted payment methods (UPI, credit/debit card, net banking, etc.).
Orders are confirmed only after payment is received.

3. Delivery & Pickup

We currently offer:
- Self-pickup from designated cart/exhibition locations.
- Local delivery (charges apply and delivery areas are limited).
Customers must provide accurate delivery information. Sukhi Cakeology is not responsible for delays or non-delivery due to incorrect details or customer unavailability.
Delivery time slots are approximate and may vary due to traffic or weather.

4. Cancellations & Refunds

Cancellations must be made at least 24 hours before the scheduled delivery/pickup time.
No refunds for same-day or last-minute cancellations.
In the event of a quality issue, customers must notify us within 2 hours of delivery with photographs. Resolutions may include replacement or partial refund at our discretion.
Custom or personalized orders are non-refundable.

5. Allergies & Ingredients

Our products may contain or come in contact with common allergens including but not limited to nuts, gluten, eggs, dairy, and soy.
Sukhi Cakeology is not liable for any allergic reactions. Please inform us of any allergies prior to placing your order.

6. Intellectual Property

All logos, content, designs, and photos on this website and our social media are the property of Sukhi Cakeology.
Use or reproduction without written permission is prohibited.

7. Privacy

Customer information is kept confidential and used only for order processing, updates, and promotional purposes (with consent).
For more details, refer to our [Privacy Policy].

8. Changes to Terms

Sukhi Cakeology reserves the right to update or modify these Terms at any time. Updates will be posted on this page.

9. Contact Us

For any queries, custom orders, or feedback, please reach out to us:
📧 Email: [sukhicakeology@gmail.com]
📞 Phone: [96600-00398]
📍 Location: Pune, Maharashtra
📸 Instagram: @sukhi_cakeology

Sukhi Cakeology – We Create Memories, Layer by Layer.