Cancellation/ Refund Policy – Sukhi Cakeology

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💸 Cancellation/ Refund Policy

Effective Date: April 8, 2025

At Sukhi Cakeology, every product is handcrafted with care and made-to-order. Due to the perishable nature of our items, we have specific policies in place to ensure fairness and quality for all our customers.

📦 Postal Orders

We offer postal delivery for select non-perishable items such as jar cakes, brownies, dry cakes, and gift hampers.

All orders are securely packaged to maintain freshness and safety.
Orders are shipped via reliable courier partners, with tracking details shared once dispatched.
Cream cakes and other perishable items are not eligible for postal delivery.

Please note:

We do not offer refunds or exchanges on postal food orders due to hygiene and safety concerns.
We are not responsible for incorrect or incomplete shipping addresses entered during checkout.
If the courier makes multiple delivery attempts and the parcel is not collected, no refund or replacement will be provided.
If your order arrives damaged, please email us at sukhicakeology@gmail.com within 24 hours, with clear photos of the parcel and packaging.

📍 Local Pickup

We offer local pickup from our designated Pune location.

Pickup slots and location details will be shared upon order confirmation.
Please arrive on time. Delays may impact the product quality.
Once an order has been picked up, we cannot offer refunds or exchanges due to the perishable nature of our products.
We recommend keeping your order cool, level, and steady during transport.

🎨 Creative License

Each item at Sukhi Cakeology is a one-of-a-kind creation.

Slight variations in color, design, shape, or decorations are natural in handcrafted goods.
Reference images are used for inspiration, but we may add artistic flair to enhance your cake’s appeal.
If a specific ingredient or decoration is unavailable, we reserve the right to use an equivalent substitute.
No two handmade cakes are identical—and that’s the beauty of it!

📅 Order Cancellations & Modifications

To ensure smooth operations and reduce waste, our cancellation policy is as follows:

Cancellations: Must be made at least 48 hours before your scheduled pickup or delivery. Eligible cancellations will receive a full refund or store credit.
Modifications: Requests for changes in design, flavor, or wording must be submitted 48 hours in advance.
For custom or large orders, cancellations must be made 72 hours in advance. No refunds are available beyond that timeframe.

✅ Refunds

If your return request is accepted (for non-food, damaged, or defective items), we will:

Notify you of return acceptance via email.
Inspect the returned item upon receipt.
Approve or reject the refund based on the product condition.
If approved, process your refund via your original method of payment within a few working days.

⏳ Late or Missing Refunds

If you haven’t received your refund:

Double-check your bank account.
Contact your credit card company or bank (processing times may vary).
If you still don’t see it, email us at sukhicakeology@gmail.com.

🏷️ Sale Items

Only regular-priced items may be refunded. Unfortunately, sale or discounted items are not eligible for refunds.

🔄 Exchanges

We only replace items if they are defective or damaged. Contact us within 24 hours of receiving the item.

🎁 Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive store credit as a gift certificate upon return.
If the gift giver placed the order and had it shipped to themselves first, the refund will go to them.

📮 Returning an Item

If eligible, return your product to the address provided in our email.

You are responsible for return shipping costs.
Shipping charges are non-refundable.
Consider using a trackable service or shipping insurance. We are not responsible for returns lost in transit.

🤝 Need Help?

For any questions related to refunds, returns, or delivery issues, please don’t hesitate to contact us:
📧 sukhicakeology@gmail.com