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Cancellation/ Refund Policy
Absolutely! Here’s a professionally rewritten and streamlined version of your Cancellation/ Refund Policy for Sukhi Cakeology, broken down into clear sections with a friendly yet transparent tone for your website:
💸 Cancellation/ Refund Policy
Effective Date: April 8, 2025
At Sukhi Cakeology, every product is handcrafted with care and made-to-order. Due to the perishable nature of our items, we have specific policies in place to ensure fairness and quality for all our customers.
📦 Postal Orders
We offer postal delivery for select non-perishable items such as jar cakes, brownies, dry cakes, and gift hampers.
- All orders are securely packaged to maintain freshness and safety.
- Orders are shipped via reliable courier partners, with tracking details shared once dispatched.
- Cream cakes and other perishable items are not eligible for postal delivery.
Please note:
- We do not offer refunds or exchanges on postal food orders due to hygiene and safety concerns.
- We are not responsible for incorrect or incomplete shipping addresses entered during checkout.
- If the courier makes multiple delivery attempts and the parcel is not collected, no refund or replacement will be provided.
- If your order arrives damaged, please email us at sukhicakeology@gmail.com within 24 hours, with clear photos of the parcel and packaging.
📍 Local Pickup
We offer local pickup from our designated Pune location.
- Pickup slots and location details will be shared upon order confirmation.
- Please arrive on time. Delays may impact the product quality.
- Once an order has been picked up, we cannot offer refunds or exchanges due to the perishable nature of our products.
- We recommend keeping your order cool, level, and steady during transport.
🎨 Creative License
Each item at Sukhi Cakeology is a one-of-a-kind creation.
- Slight variations in color, design, shape, or decorations are natural in handcrafted goods.
- Reference images are used for inspiration, but we may add artistic flair to enhance your cake’s appeal.
- If a specific ingredient or decoration is unavailable, we reserve the right to use an equivalent substitute.
- No two handmade cakes are identical—and that’s the beauty of it!
📅 Order Cancellations & Modifications
To ensure smooth operations and reduce waste, our cancellation policy is as follows:
- Cancellations: Must be made at least 48 hours before your scheduled pickup or delivery. Eligible cancellations will receive a full refund or store credit.
- Modifications: Requests for changes in design, flavor, or wording must be submitted 48 hours in advance.
- For custom or large orders, cancellations must be made 72 hours in advance. No refunds are available beyond that timeframe.
✅ Refunds
If your return request is accepted (for non-food, damaged, or defective items), we will:
- Notify you of return acceptance via email.
- Inspect the returned item upon receipt.
- Approve or reject the refund based on the product condition.
- If approved, process your refund via your original method of payment within a few working days.
⏳ Late or Missing Refunds
If you haven’t received your refund:
- Double-check your bank account.
- Contact your credit card company or bank (processing times may vary).
- If you still don’t see it, email us at sukhicakeology@gmail.com.
🏷️ Sale Items
Only regular-priced items may be refunded. Unfortunately, sale or discounted items are not eligible for refunds.
🔄 Exchanges
We only replace items if they are defective or damaged. Contact us within 24 hours of receiving the item.
🎁 Gifts
- If the item was marked as a gift and shipped directly to you, you’ll receive store credit as a gift certificate upon return.
- If the gift giver placed the order and had it shipped to themselves first, the refund will go to them.
📮 Returning an Item
If eligible, return your product to the address provided in our email.
- You are responsible for return shipping costs.
- Shipping charges are non-refundable.
- Consider using a trackable service or shipping insurance. We are not responsible for returns lost in transit.
🤝 Need Help?
For any questions related to refunds, returns, or delivery issues, please don’t hesitate to contact us:
📧 sukhicakeology@gmail.com